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Customer Service
Loyalty Clubs
Loyalty Clubs
What is Extra?
How do I sign up?
Who should I contact about the GetYourGuide destination offer?
What is the Extra loyalty programme?
Who do I contact if I have a problem with my Extra account?
When must I enter my details according to the confirmation email?
I have just received my member number. When can I collect points?
Does it cost anything to become a member?
I don't have an email address or online access. Can I still become a member?
How does the points calculator work?
What is my online account for?
How long is Extra membership valid?
How do I update my online profile with Stena Line?
How do I change my password?
Membership levels
How do I book Superfast Suites or cabins using the exclusive 50% off?
How do Gold members access the dedicated boarding lane on selected routes?
How do I reserve complimentary seats in the Stena Plus Lounge?
What are the benefits of Gold membership?
How do I become a Gold member?
What is the difference between Blue and Gold membership?
Earning points
Are there restrictions on what fares I can earn points on?
What happens if I forget to show my membership number when spending money on board?
How do I check that points have been added for my onboard purchase?
Can I earn points on a group booking?
Can I earn points on all onboard purchases?
How can I find out how many points are in my account?
When will points be added to my account?
How do I collect points on board?
How can I earn points when making a booking?
Spending points
What can I use my Extra points to purchase?
How do I use my points when making a booking?
What should I do if I think points are missing from my account?
How long do I have to spend my points?
Business Traveller
What is the Business Traveller programme?
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